🌿 Frequently Asked Questions — Poshbhumi Agro & Dairy Pvt. Ltd.

🌾 1. About Poshbhumi Agro & Dairy Pvt. Ltd.

1. What is Poshbhumi Agro & Dairy Pvt. Ltd.?
Poshbhumi is a farmer-based organic brand committed to delivering pure, chemical-free, and traditional food products directly from farms to homes. We focus on authenticity, purity, and the preservation of India’s ancient food heritage.

2. Where is Poshbhumi located?
Our headquarters and main processing unit are based in Behal, Bhiwani, Haryana, surrounded by naturally cultivated farmland and dairy operations.

3. Are you a farmer-based company?
Yes! Poshbhumi is proudly direct farmer-based. We work closely with farmers who follow traditional and organic practices, ensuring fair trade and quality you can trust.

4. What makes Poshbhumi different from other brands?
Unlike commercial brands that rely on bulk production and preservatives, Poshbhumi sticks to low-RPM processing, Bilona churning, and cold-pressing — giving you food that’s pure, nutrient-rich, and free from chemicals.

5. What is your mission and vision?
Our mission is to bring back purity to every plate by reconnecting consumers with real farmers and natural food. Our vision is to make India’s ancient food methods a global standard of health and wellness.

6. How did Poshbhumi start?
Poshbhumi was born out of a simple idea — to make pure food accessible again. Founded by farmers and food lovers, it grew into a movement that promotes chemical-free living and sustainable agriculture.

7. Do you source directly from farmers?
Yes, all our products come straight from our farms or trusted farmer partners who share our commitment to organic, cruelty-free, and traditional production.

8. Do you have your own dairy and processing units?
Absolutely. We own independent dairy, grinding, and oil extraction units, ensuring complete quality control at every stage — from milking to bottling.

9. Is Poshbhumi certified as an organic food company?
Yes, we follow FSSAI and organic certification standards, and every batch goes through purity and quality checks before reaching your kitchen.

10. Do you deliver across India?
Yes, we ship all across India through trusted courier partners, ensuring that your order reaches you safely and on time.

🧈 2. A2 Cow & Buffalo Ghee

11. What is A2 ghee?
A2 ghee is made from the milk of A2-type Indian desi cows or buffaloes, known for their easily digestible protein and rich nutrition. It’s a healthier, purer alternative to regular ghee.

12. What makes your A2 Bilona Ghee special?
Our ghee is prepared using the ancient Vedic Bilona method — curd made from A2 milk is hand-churned with a wooden bilona, and the butter is slowly heated on a low flame. No machines. No shortcuts. Just purity.

13. What is the Vedic Bilona method?
It’s a two-step process where curd is churned manually, and butter is converted into ghee on a clay or iron vessel using firewood, retaining all nutrients and aroma.

14. What is the difference between A2 cow and buffalo ghee?
A2 cow ghee is lighter, ideal for daily use and digestion. A2 buffalo ghee is richer and denser — great for winters, muscle strength, and traditional sweets.

15. How is Bilona ghee healthier than machine-made ghee?
Bilona ghee retains essential vitamins (A, D, E, K), Omega-3 fats, and probiotics that are lost in industrial heating. It’s closer to nature and your body’s needs.

16. Do you use firewood or electric heating in the process?
We use natural firewood and clay pots in small batches, ensuring slow heating — just like your grandmother’s kitchen.

17. Is your ghee free from preservatives and chemicals?
Yes. Our A2 ghee is 100% natural, free from preservatives, flavoring agents, and color additives.

18. How should I store A2 ghee?
Store it in a cool, dry place away from sunlight. Refrigeration isn’t required. Keep the lid tightly closed to retain freshness.

19. Does your ghee contain any artificial color or flavor?
Never. The golden color and aroma come naturally from desi A2 milk and traditional churning.

20. Can A2 ghee be used for babies and elders?
Yes! A2 ghee is suitable for all age groups, especially for infants, pregnant women, and senior citizens due to its easy digestibility and high nutrition.

🌻 3. Cold-Pressed Oils

21. What is cold-pressed oil?
Cold-pressed oil is extracted without heating, using wooden or low-RPM metal presses that preserve vitamins, aroma, and fatty acids.

22. What does “low RPM” mean in oil extraction?
Low RPM (rotations per minute) means the machine runs slowly to avoid heat generation, keeping nutrients intact in every drop.

23. Which oils do you produce?
We offer mustard oil, coconut oil, groundnut oil, sesame oil, and almond oil, all extracted using cold-pressing techniques.

24. Are your oils filtered or unfiltered?
We use natural sediment filtration, not chemical refining — this keeps nutrients and flavor intact.

25. How are your oils different from refined oils?
Refined oils undergo bleaching, deodorizing, and chemical treatment. Our oils are pure, raw, and unrefined, maintaining their natural goodness.

🍯 4. Honey & Natural Sweeteners

26. What kind of honey do you produce?
We produce raw, unprocessed, and multi-floral honey directly sourced from bee farms managed by local farmers — with no sugar syrup or heating involved.

27. Is your honey pasteurized or raw?
It’s 100% raw and unpasteurized, which means it retains all its enzymes, pollen, and natural antibacterial properties.

28. Does your honey crystallize?
Yes — and that’s a good sign! Crystallization proves it’s pure and natural, not adulterated with sugar or corn syrup.

29. What’s the difference between your honey and supermarket honey?
Most commercial honey is heated, filtered, or diluted. Poshbhumi honey is farm-direct, single-origin, and free from any additives.

30. Do you use antibiotics or sugar feed for bees?
Never. Our bees are raised ethically and fed only on natural nectar, keeping the ecosystem healthy.

31. Is your honey suitable for children?
Yes, for children above one year of age. For infants, it’s not recommended as per medical guidelines.

32. Can diabetics consume your honey?
In moderation, yes — it has a low glycemic index and natural antioxidants, but diabetics should consult a doctor first.

33. Do you have flavored or medicinal honey?
Yes! We offer Ajwain, Eucalyptus, Mustard, and Multi-floral honey varieties, each with unique taste and health benefits.

34. How do you ensure honey purity?
Every batch is tested for adulteration, HMF value, and moisture content, ensuring it’s 100% genuine and FSSAI-approved.

35. Can your honey be used for skincare or haircare?
Absolutely. Our honey works as a natural moisturizer and anti-inflammatory — ideal for face masks, toners, and scalp treatments.

🌾 5. Flours, Pulses & Grains

36. What types of flour do you offer?
We produce Bajra Atta, Wheat Atta, Besan, and Multigrain Atta, all stone-ground using slow RPM traditional chakkis.

37. How is your atta different from regular market flour?
Ours is cold-ground at low RPM — preserving fiber, wheat germ, and natural aroma that machine-milled flours lose.

38. Is your flour fortified or natural?
Our flours are completely natural, with no artificial fortification — just pure grains, as nature made them.

39. Do you use polished pulses?
No, our pulses are unpolished, ensuring maximum protein, fiber, and mineral content.

40. Are your dals and grains pesticide-free?
Yes, we partner only with farmers who follow organic and residue-free farming methods.

41. What’s the shelf life of your flour and pulses?
Typically 3–6 months if stored in a cool, dry place. Because they’re chemical-free, they should be consumed fresh.

42. Do your products contain gluten?
Only the wheat-based products (atta, besan) contain gluten. We also offer gluten-free alternatives like bajra or multigrain atta.

43. Are your products suitable for diabetics or fitness diets?
Yes. Our whole-grain flours and cold-pressed oils are ideal for healthy diets and natural sugar control.

44. Do you add preservatives or color to atta and dal?
Never. What you see is the natural color of stone-ground grains — no bleaching or whitening agents.

45. Are your pulses machine-cleaned or hand-sorted?
Both — we use semi-automated cleaning to remove stones and dust but finish every batch with manual inspection for quality.

🍬 6. Sweets, Laddu & Natural Products

46. Do you make traditional Indian sweets?
Yes — we craft Vedic-style sweets like gud laddus, sugar-free sweets, and pure ghee-based delicacies without artificial sugar.

47. What sweeteners do you use?
We use desi khand, jaggery, or raw honey instead of refined sugar for a healthy, natural taste.

48. What are gund laddus made of?
They’re made from edible gum, wheat flour, A2 ghee, nuts, and jaggery, perfect for energy and joint health.

49. Are your sweets safe for diabetics?
Our sugar-free and jaggery-based sweets are ideal for moderate consumption, but diabetics should always consult a doctor.

50. What makes your sweets healthier than market sweets?
We don’t use maida, hydrogenated oil, or synthetic flavor — only pure ghee, traditional ingredients, and old recipes.

🥜 7. Nuts, Seeds & Healthy Foods

51. What types of nuts do you sell?
We offer almonds, cashews, walnuts, pistachios, and mixed dry fruit combos, sourced directly from trusted farms for freshness and quality.

52. Are your nuts roasted or raw?
We sell both — raw for natural nutrition and lightly roasted options for flavor lovers, without added salt or oil.

53. Do you add preservatives to nuts or dry fruits?
Never. All our nuts and seeds are preservative-free, vacuum-sealed for freshness, and contain no artificial polish.

54. Are your nuts suitable for children?
Yes, but always under supervision for kids below five years. Our honey-coated almonds are a kid favorite!

55. Do you provide mixed dry fruit packs?
Yes, we offer customized gift boxes and nutrition packs for festivals, corporate gifting, and wellness programs.

56. What are “cold-pressed nut oils”?
They are oils extracted from nuts like almonds and coconuts using low-RPM wooden press machines that preserve nutrients and taste.

57. Do your nut oils contain any additives?
No, they are 100% pure and unrefined, ideal for skincare, cooking, and baby massage.

58. Are your nuts locally sourced or imported?
Most are locally sourced from Indian farms, while select premium nuts (like California almonds) are direct-imported for quality assurance.

59. Can I use your nut oils for skin and hair?
Absolutely — our almond and coconut oils are cold-pressed, making them perfect for hydration, glow, and scalp nourishment.

60. Are your nuts suitable for vegan diets?
Yes, all nuts, seeds, and oils are vegan-friendly, plant-based, and cruelty-free.

📦 8. Packaging & Storage

61. How do you package your products?
We use eco-friendly, food-grade packaging that’s recyclable, ensuring freshness and sustainability.

62. Do you use plastic containers?
We prefer glass jars, paper pouches, and tin-coated containers, minimizing plastic use wherever possible.

63. How long do your products stay fresh?
Each product has its own shelf life, but typically 3–12 months, depending on storage conditions.

64. Do I need to refrigerate your products?
Only for items like cold-pressed oils and nut butters in hot climates; others stay fine in cool, dry places.

65. What’s the best way to store ghee and oils?
Keep them in airtight containers, away from sunlight or moisture, and avoid wet spoons.

66. Are your packaging materials safe for food contact?
Yes, all our materials are FDA-approved, BPA-free, and meet FSSAI standards for safe food storage.

67. Do you provide bulk packaging?
Yes! We offer bulk and wholesale packaging for restaurants, fitness centers, and retail partners.

68. Can I recycle your jars and bottles?
Of course. We encourage customers to reuse or recycle every container — sustainability is our shared responsibility.

69. Do your labels mention expiry and batch numbers?
Yes, every product carries batch info, manufacturing date, expiry, and FSSAI license details.

70. What quality checks are done before packaging?
Each batch is lab-tested for purity, fat content, and adulteration, followed by manual inspection before sealing.

✅ 9. Quality Control & Certification

71. Are your products lab tested?
Yes, every lot goes through certified lab tests for purity, moisture, nutrient value, and absence of chemicals.

72. Do you follow FSSAI standards?
Absolutely. All Poshbhumi products are FSSAI registered and certified, meeting every safety regulation.

73. Do you hold any organic certification?
We follow NPOP and Jaivik Bharat guidelines, and several of our partner farms are certified organic.

74. Are your production processes cruelty-free?
Yes, we are a cruelty-free brand — our animals are treated with care, no hormones or synthetic boosters are used.

75. How do you ensure consistency in product quality?
Through a farm-to-pack traceability system, periodic testing, and strict small-batch production to maintain freshness and authenticity.

🚚 10. Orders & Delivery

76. How can I place an order on Poshbhumi’s website?
Simply visit our website, browse your favorite products, add them to your cart, and complete checkout using your preferred payment method.

77. Do you deliver across India?
Yes! We deliver pan-India, including tier-2 and tier-3 towns, through trusted courier and logistics partners.

78. How long does delivery take?
Usually 3–7 business days, depending on your location. Rural areas may take a little longer due to courier reach.

79. How can I track my order?
Once your order ships, you’ll receive a tracking ID via SMS or email to monitor your delivery in real time.

80. What if my order arrives damaged or leaked?
Don’t worry — contact our support team within 48 hours with pictures, and we’ll arrange a replacement or refund.

81. Do you offer same-day or express delivery?
Yes, in select cities of Haryana and Delhi NCR. Express delivery options will appear at checkout if available.

82. Can I change my address after placing an order?
Yes, before dispatch. Contact customer care as soon as possible with your order ID for address updates.

83. How do you ensure product safety during shipping?
We use multi-layer protective packaging — bubble wrap, corrugated boxes, and sealed lids to prevent leaks or breakage.

84. Do you deliver internationally?
We currently serve India, but international shipping is in our roadmap through export partnerships.

85. Can I gift Poshbhumi products to someone?
Absolutely! We offer custom gift hampers, greetings, and eco-boxes for birthdays, weddings, and festive occasions.

💳 11. Payments & Returns

86. What payment options do you accept?
We accept UPI, debit/credit cards, wallets, and COD (cash on delivery) for most pin codes.

87. Is online payment safe on your site?
Yes, payments are encrypted and handled by secure gateways, ensuring your data is always protected.

88. Do you offer Cash on Delivery (COD)?
Yes, COD is available on select orders up to a certain limit, depending on courier partner coverage.

89. What if I want to cancel my order?
You can cancel anytime before dispatch by contacting support. Once shipped, cancellation isn’t possible, but returns are.

90. How do I request a refund?
Email us at support@poshbhumi.com with your order ID and issue details — refunds are processed within 5–7 working days.

91. Do you charge for delivery?
We offer free delivery above a certain cart value. For smaller orders, minimal delivery fees may apply.

92. What is your return policy?
If you receive a damaged, expired, or incorrect product, we offer easy replacements or refunds. Open food items aren’t returnable for hygiene reasons.

93. Can I return a product if I just didn’t like the taste?
Sorry, no. Since our products are natural and handmade, minor variations in taste or texture are normal and not grounds for return.

94. What happens if I don’t receive my refund on time?
If 7 days have passed, reach out to our finance team with your transaction ID — we’ll resolve it immediately.

95. Do you provide invoices with GST details?
Yes, every order comes with a GST-compliant invoice that you’ll receive by email and with your delivery.

🌱 12. Partnerships, Health & Lifestyle

96. Do you partner with stores or franchises?
Yes! We’re open to dealers, distributors, and franchise partners who share our organic and farmer-first values.

97. Can restaurants or bakeries buy your products in bulk?
Of course. We supply A2 ghee, oils, and flours in bulk quantities for businesses that prioritize quality ingredients.

98. Are your products suitable for fitness enthusiasts?
Absolutely! Our cold-pressed oils, protein-rich dals, and sugar-free sweets are perfect for health-conscious lifestyles.

99. Do you plan to expand into new product categories?
Yes — we’re launching organic spices, herbal teas, and natural skincare products soon under the same purity promise.

100. What message would you like to give your customers?
Choose purity. Support farmers. Live naturally. At Poshbhumi, we’re not just selling food — we’re building a movement toward healthy, chemical-free living rooted in India’s ancient wisdom. 🌿